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CRM Asia Training and Workshop

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The foundation for a culture of Service Excellence is to define a common vision for all employees to know how to deliver service and the goal of how you want to make the customer feel. Loyal customers have an emotional connection with the organization and a Service Philosophy statement clarifies that emotional connection both internally and externally. It is much more powerful to have all employees striving to deliver the same emotional connection than each employee individually deciding on his own.

  • CRMASIA - Training and Workshop
    Development of a Service Philosophy and Service Standards.

    The foundation for a culture of Service Excellence is to define a common vision for all employees to know how to deliver service and the goal of how you want to make the cu Read More

  • CRMASIA - Training and Workshop
    Manager Workshop – Developing Managers to Lead Service Excellence Culture

    A one day workshop will educate managers/supervisors on the components of the service excellence process and focus on their roles and responsibilities in perpetuating a cul Read More

  • CRMASIA - Training and Workshop
    Staff Workshop

    This workshop focuses on the customer experience and how every employee can impact and contribute to service excellence. Employees will gain an understanding of the importa Read More

  • CRMASIA - Training and Workshop
    Train-the-Trainer Staff Workshop (Two Days)

    A two day certification course is provided to help expand the impact of the Staff training quickly and effectively. Internal certified course leaders provide customized, re Read More