A former Disney Institute speaker, regional trainer for the Hertz Corporation, and vice president with Philip Crosby Associates (TQM), Teri Yanovitch has combined her expertise and background to develop a proven process for creating and sustaining a culture of world-class service.
As a customer service expert, Teri works with companies who want to build loyal relationships with their customers and employees.  Her passion is to help organizations create and manage outstanding customer experiences to build a strong brand and sustain a culture of service excellence.
As a conference speaker, Teri combines valuable information with a dynamic and engaging style.  Attendees leave with tips, ideas, and tools that are applicable immediately to create memorable, outstanding experiences to keep customers coming back.
Our clients include those organizations in businesses, retail, non-profits, higher education, governmental entities and utilities that are interested in attracting and retaining customers through a culture of superior customer service.

T.A Yanovitch, Inc. was established in 1991 by Teri Yanovitch to help organizations develop and retain loyal customers and employees.

Our proprietary proven process blends the implementation tools from quality management with the superior customer service exemplified and taught by Walt Disney World. Superior customer service is recognized as the new battleground and differentiator for organizations looking to establish a strong brand and image. Customer service is not something that can be bought as an off-the-shelf product, but requires an organizational culture that must be defined and cultivated.

This process includes leadership, teamwork, and communication actions that implement the principles of service excellence into tangible and measurable means. To achieve significant results the approach requires: cross-functional education, skills and tools, identification of service delivery obstacles, and implementation support.

In order to create a seamless customer experience, it must start at the top of the organization. This initiative is designed to have a significant impact on the organization’s culture and help ensure that service excellence is a core component of the culture. Customer service is not a department, but rather a philosophy and a way of life for an organization.

Keynote Presentations: Delivered by Teri Yanovitch are inspirational, entertaining and informative. Real take-aways of immediate actionable items let the audience feel they got more than just a motivational speech.

Workshops and Seminars: All workshops and training sessions are designed to raise the bar on your current service level needs. Working with a model world-class companies use for consistently delivering excellence, these workshops will be customized to give tools and techniques that will be adapted for your organization.

Consulting: Working with your unique organization, T.A Yanovitch, Inc. can assist your business through a variety of means to improve your service levels to world-class status.

We work with you to:

  • 1. Develop your service strategy

  • 2. Clearly define your exceptional customer experience

  • 3. Position your business to be more competitive

  • 4. Educate the leadership team on their role

  • 5.Coach the supervisors and managers on their responsibilities

  • 6. Educate the front-line in the day-to-day behaviors and standards

CRM Academy of Asia and T.A.Yanovitch, Inc. USA “Creating a Culture of Service Excellence” programme brings the following training programme for the development of a service philosophy and service standards is to provide a common purpose and set of guidelines for all employees.

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    Development of a Service Philosophy and Service Standards.

    The foundation for a culture of Service Excellence is to define a common vision for all employees to know how to deliver service and the goal of how you want to make the cu Read More

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    Manager Workshop – Developing Managers to Lead Service Excellence Culture

    A one day workshop will educate managers/supervisors on the components of the service excellence process and focus on their roles and responsibilities in perpetuating a cul Read More

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    Staff Workshop

    This workshop focuses on the customer experience and how every employee can impact and contribute to service excellence. Employees will gain an understanding of the importa Read More

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    Train-the-Trainer Staff Workshop (Two Days)

    A two day certification course is provided to help expand the impact of the Staff training quickly and effectively. Internal certified course leaders provide customized, re Read More