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  • Why CRMAA is considered the Prime Destination for excellence in Customer Relationship?

  • 10/08/2016

  • Dipesh Tiwari, Business Head

Why CRMAA is considered the Prime Destination for excellence in Customer Relationship?


The Customer Relationship Management Academy of Asia (CRMAA) is a unique initiative that enables the business leaders of Asia to converge and pool their CRM experiences. The CRM Academy is a venture that is a first of its kind with various academic orientations derived from real time business processes. CRMAA aims to empower the entrepreneurs and the member companies to directly avail the benefits of their various unique knowledge enhancement programmes. CRMAA strives to elevate the knowledge level and its implementation by better understanding of CRM concepts on a continuous scale.

Value of CRMAA

The Academy discovers and develops advanced methodologies in line with the following specialties:

  • Advisory Services

CRMAA offers expert guidance on advices that are more or less suited to any Business Process management. CRMAA also provides guidance for the design and implementation of CRM modules that have been customized specially for projects as well as for adherence to standard best-practices of the industry. The key to sustained growth and success of your business depends on a well-devised Customer Relationship strategy that is efficient in producing results. CRMAA helps you reach the next level by using real metrics and tested techniques for acquisition and retention of customers.

  • Learning and Certification

CRMAA issues professional memberships and provides certifications to enhance one’s qualifications in the CRM field. It’s a New Generation Thinking Qualification, especially created for customer sensitive professionals, who are seeking to develop and further advance international best practices and excellence in business-customer relationships. CRMAA makes it easy to avail the fluent passages to complete authentic national and international CRM Certification Courses, from reputed institutions. These certifications benefit both established professionals as well as emerging entrepreneurs in their pursuit for career advancement. The academy is committed to provide expertise, guidance and channels to marketing professionals for CRM best practices. CRMAA takes it upon itself to regularly provide advanced tools and competent resources to its members in order to empower them towards implementing business transformations within their companies with practical CRM applications. In our current world, which is constantly evolving, customers are aware and educated and always prioritize value for money. Keeping this in mind, our unique forum unites resources that provide effective guidance for the emerging CRM executives of the world. CRM endeavors to provide the CRM professionals with the latest techniques and skills that help them to grow into successful business leaders.

  • Academy Events

CRMAA enables business executives and leaders, involved in CRM specializations, to come together and share in a worldwide network. It conducts seminars, workshops, conferences, online programs on a regular basis, which feature distinguished authors as well as subject matter experts. CRM encourages senior professionals from different service organizations and industries to collaborate on their unique forum and discuss strategic and tactical dimensions of CRM in their professions. Irrespective of whether one is a subject matter expert or an international enterprise, their business goals and objectives can hugely benefit from the CRM forum.


Dipesh Tiwari, Business Head

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Dipesh has business relationships span across over 50 national and international brands, and the development of web & social apps, corporate & e-Commerce portals and business intelligence tools. He is also take care of Hosting and Technical Support divisions, and manages relationships with RackSpace USA, UK and Singapore.

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