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Focus on getting new customer to pump up market share and increase sale is the prime forte for sales and marketing team of an organisation. Researchers have shown that organisations, in the name of customer retention, (more…)
Remember the shopping experience that didn’t match your expectation last time. While trying to locate the reasons for this poor experience, you will find that may be the gift card or free shopping card presented to you over phone didn’t work though it was loaded to the phone. (more…)
The company’s values for delivering outstanding customer service has made them multi billion company as in case of Zappos which guarantee to bring exceptional customer service. Business should be made and focused around delivering excellent customer service. (more…)
As the economy moves from recession to expansion, companies are shifting their focus from pruning costs to stimulating growth, particularly organic growth. Launching new products and services is one way of generating organic growth, but this growth is short-lived because competitors almost immediately mimic innovations.
In May of 2015, Google revealed that mobile search had overtaken desktop search.1 Google’s news meant that more people are searching for information on a mobile device now than on their PCs. How people do so, where they go, and what they hope to accomplish is no longer mirroring how they interact on desktops and laptops.
Today we are the world leader in Enterprise Information Management (EIM) technology and have the numbers to prove it. With over 100,000 customers in 140 countries, OpenText has become a Fortune 500 company and has earned the trust of the world’s largest and most successful organizations.
Check out a live recording of a CXU Digital Open House held September 14, 2016. Founder and CEO, Mohamed Latib, hosts the event and shares about CX University’s philosophy, professional development opportunities, and commitment to joining the Customer Experience community in excellence and training.
The fastest growing C- level position in recent years is the CXE – Customer eXperience Executive, also known as the CCO – Chief Customer Officer, or the CXO (Chief Xperience Officer). While MBA programs have prepared leaders for accounting, finance, marketing, HR, and operations management, there remained a need for education to design and manage the Customer’s experience.
The dunnhumby Customer Centricity Index (CCI) identifies the key drivers behind a customer’s likelihood to buy repeatedly from a particular retailer and their desire to recommend the retailer to friends and family. It establishes a direct link between customer centricity and improved financial performance.
I am very happy to present this Report from Confederation of Indian Industry (CII) and KPMG, on Digital- The New Normal of Marketing! This Report takes a close look at current state of digitzation in the country and shift of consumers from traditional to digital space.
Much of consumer technology is designed to serve a purpose – from
entertaining to making life easier or more productive – but often the customer
experience of researching, purchasing, setting up and using technology
products can be challenging.
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