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  • EMACS – The Customer Experience Conference

  • 10 - 13 October, 2017

  • Sheraton Phoenix Downtown

EMACS – The Customer Experience Conference

EMACS – The Customer Experience Conference

The Energy Marketing and Customer Service (EMACS) Customer Experience Conference features case studies showcasing best practices and strategic business initiatives, best practice award winner presentations, interactive panel discussions, roundtables, and exhibit hall showcasing things related to enhancing the customer experience, and numerous networking events. Designed to help utilities improve their customer experience management, this customer experience conference covers topics such as customer service management and technologies, marketing programs, customer contact channel trends, customer satisfaction and research, and more.