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crm-academy-of-asia-events , crmaa-events , patient-experience-conclave-awards , pexa2019-awards , pxca2019

Introducing The Patient Experience Excellence Awards 2019

August 8, 2019

The Patient Experience movement is growing within India and around the world. Both hospitals and healthcare providers are realising the significance of patient feedback, which is being used in their own teams to improve patient care. The CRM ACADEMY OF ASIA -TERRAGNI – ICC Patient Experience Excellence Awards 2019,...

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crmaa-events

Bringing the Concept of Patient Experience & Patient Experience Standards to India

July 18, 2019

India’s business of healthcare continues to grow steadily – with its wider coverage, better services, and increasing investment. As per the India Brand Equity Foundation – the Healthcare Market in India is expected to be the US $ 372 billion in size by 2022, driven by rising incomes, greater awareness...

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customer-experience

Taking the Bite out of the Banking Apple ?

June 27, 2019

As the concept of money, gratification, savings, spending undergo multiple paradigm shifts, unlike nothing we have seen in the recent past, that once trusted institution, your “neighbourhood friendly” bank, is poised to go through some significant metamorphosis. Do not underestimate this shift, this is not an incremental shift, it...

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consumer-behaviour , customer-insights , customer-loyalty , customer-retention

Survival of the Fittest

June 20, 2019

The headlines keep spewing out paranoia: AI is taking over hundreds of jobs! Uber and Ola have all but replaced traditional cabs!! The hospitality industry objects to predatory pricing by Oyo!!! So, what does all this mean for corporates, marketers and industry professionals like you and me? Should we...

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customer-experience

What creates your next USP?

June 13, 2019

A simple answer – ‘Customer-First’ culture! Consumers today have infinite choices in terms of products and services, instant access to information and minimal to zero commitment toward brands. These attributes coupled with the ability to often share one-off or biased feedback on digital platforms put the customer today in...

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