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crm-academy-of-asia-events , crmaa-events , patient-experience-conclave-awards , pexa2019-awards , pxca2019

Introducing The Patient Experience Excellence Awards 2019

August 8, 2019

The Patient Experience movement is growing within India and around the world. Both hospitals and healthcare providers are realising the significance of patient feedback, which is being used in their own teams to improve patient care. The CRM ACADEMY OF ASIA -TERRAGNI – ICC Patient Experience Excellence Awards 2019,...

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customer-experience

What creates your next USP?

June 13, 2019

A simple answer – ‘Customer-First’ culture! Consumers today have infinite choices in terms of products and services, instant access to information and minimal to zero commitment toward brands. These attributes coupled with the ability to often share one-off or biased feedback on digital platforms put the customer today in...

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