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Certification & Courses

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CRMAA and CX University Jointly provide Professional CX certification which offers qualifications in the area of Customer Relationship Management and customer experience. It is a New Generation Thinking Qualification designed for customer sensitive professionals seeking to develop and promote international best practices and excellence in business.

CX University in India is cooperation between US-based CX University, a training and professional development organization endorsed by the Customer Experience Professionals Association (CXPA), and CRMAA. The courses are developed based on the six principles of the Customer Experience Professionals Association (CXPA), the international organisation for customer experience professionals.

CX University, USA is committed to develop the professionals in the Consumer Experience and Employee Engagement fields. It offers a quality education that appropriately challenges the professionals to gain knowledge and skills in the areas of customer experience strategy, customer centric culture, employee engagement, organizational adoption and accountability, and tapping into the voice of the customer.
  • Who We are

    CX University is comprised of highly experienced professionals passionate about the Customer Experience discipline.

  • What We Do

    CX University is a training organization tailored to provide comprehensive and on-the-go professional development in the CX discipline.

  • Why Journey With Us?

    Because we are a forward-looking organization keeping tabs on the best of the CX discipline.

  • Where Can You Learn?

    Learn from anywhere with our interactive online classes or eLearning courses.

  • When can You Learn?

    Our online options make it convenient with anywhere and anytime learning.

  • How do you learn?

    You will learn independently and with the best minds in the field.

About CXU Founder

With the CX online courses you get access to a broad range of CX information and knowledge from the basics to best practices. Our Thought Leader Faculty Board is a resource to ensure we stay on the leading edge of CX knowledge for you and other professionals like you. The courses are developed based on the 6-core competencies: Customer Experience Strategy; Customer Centric Culture; Organizational Adoption & Accountability; Experience Design & Improvement; Voice of the Customer, Customer Insight & Understanding; Metrics, Measurement & ROI.

With the advent and infusion of the internet of things, we are seeing a global democratization of information, knowledge, access, and significant power shifts that is creating a more demanding customer population. And, this is happening at an unprecedented pace.

Such literacy is shaping expectations in ways that we have never seen before. Just as we have seen the flattening of the world because of the infusion of technology, we are now seeing a new flattening, turbocharged by the power of the customer. We are seeing a new playing field in which the rules of the game are being defined by customers whose power and influence is placing new pressures on organizations.

– Mohamed Latib, Founder & CEO of CX University

To learn more about our online delivery options and to view our courses, click on the button below.

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