CRMAA – Service Strategies Certifications: World-Class Support and Service Training Courses

We have provided training and career development programs for service and support professionals for more than fifteen years. Our course content and instructor expertise sets our career development and service training programs apart from anything else in the industry. We help you gain measurable results through our collaborative process of setting expectations, measuring performance and reinforcing behaviors. In addition, our programs prepare participants for certification under the globally accepted Service Capability & Performance (SCP) Career Certification credential. CRMAA and Service Strategies help the organizations achieve real, measurable results through our structured service training and career development process. We assist the organizations in defining current business challenges, searching to measure ROI, selecting courseware or looking to define an observation and reinforcement process.

Exceptional service and support is not just a market differentiator; it’s a deciding factor in the purchasing decision of many buyers. Customers are no longer just buying a product, they are buying a solution that meets a need or delivers a specific business result. Ensuring that the solution is functioning and delivering the desired result is critical, and the service and support teams (i.e. customer service, technical support, field service, professional services and customer success) are directly responsible for the customer’s success. Additionally, customer reviews carry weight with prospective clients, and at the heart of many bad reviews is a flawed customer experience. Some of the biggest reasons companies fail to deliver on the promise of service excellence include common service problems such as:

  • Lack of a clear service strategy or adoption of industry best practices

  • Poorly defined processes that slow response and resolution times

  • A lack of training programs that each staff to set proper customer expectations

  • Insufficient measures of success to ensure organizational performance

  • Poorly established communications processes that leave customers in limbo

  • Inadequate technology infrastructure to enable efficient service delivery

CRM Academy of Asia and Service Strategies, USA exclusively provide the training, standards and certification programs to solve the most challenging service problems faced by today’s evolving service and support organizations. We provide the following certifications to help organizations and individuals solve the challenges associated:

  • Certified Service Representative

  • Certified Support Professional

  • Problem Solving and Troubleshooting

  • Certified Support Specialist

  • Certified Support Supervisor

  • Certified Field Service /Support Manager

  • Certified Field Service Engineer