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Team CRMAA works along with our international experts and consultants to assist and work seamlessly with CEO’s and COO’s, assessing objectives and helping them design, optimise and align the strategies, processes, people and technology/automation to create Customer-centric organisations with maximum engagement and loyalty.
Our unique conceptual consulting start from assessing the efforts of the organisation to foster the growth of customer centric culture within itself. We facilitate in framing a distinct strategy by focusing on customer equity and assess critical components of a current customer-centric program to provide an analysis for improvement.

CRM & CX Consulting

Team CRMAA works along with our international experts and consultants to assist and work seamlessly with CEO’s and COO’s, assessing objectives and helping them design, optimise and align the strategies, processes, people and technology/automation to create Customer-centric organisations with maximum engagement and loyalty.

Our unique conceptual consulting start from assessing the efforts of the organisation to foster the growth of customer centric culture within itself. We facilitate in framing a distinct strategy by focusing on customer equity and assess critical components of a current customer-centric program to provide an analysis for improvement.


Get our expert and insightful CRM & CX consulting services. Choose from our exhaustive list of consulting offerings shared below . Or reach out to us for a customised recommendation.
  • Framing Customer Management strategy
  • Service Excellence
  • Create Organisational Capabilities
  • Designing the Customer Journey and Experience Map
  • Identify and Prioritizing Customer focusing Issues
  • Customer Focused Leadership
  • Innovative Customer Centric Transformations
  • Develop Sustainable Customer Culture
  • Develop your Service Strategy
  • Clearly define your exceptional Customer Experience
  • Position your Business to be more Competitive
  • Educate the Leadership Team on their Role
  • Coach the Supervisors and Managers on their Responsibilities
  • Educate the front-line in the day-to-day behaviours and standards
  • Expert guidance connecting CX metrics to ROI

Explore our proprietary tools below: