Service and Support Certification

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At CRMAA, our programmes prepare participants for certification under the globally accepted Service Capability & Performance (SCP) Career Certification credentials in partnership with Service Strategies, USA. The following career certification options are made available in India by CRMAA in strategic partnership with Service Strategies, USA :

  • Certified Support Supervisor (CSV)
  • Certified Support Manager (CSM)
  • Certified Field Service Manager (CFSM)

Each of these courses are designed specifically for customer service, technical support  and field service professionals. After completing online or instructor-led courses, students obtain certification by passing rigorous exams that test their understanding of course content and application in real-world situations.

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