Early Bird Registration for Customer Experience Masterclass
About our CX Masterclass
Customer Experience as a concept has been around for over fifteen years now – but it is still often confused with or considered to be a fancy name for customer service.
Customer Experience is determined by everything your brand does. It is the customer’s perception of a brand determined (consciously and subconsciously) by every interaction they have with your organisation.
With brands, markets, consumers and technologies evolving rapidly – the challenge to create memorable and effective customer experiences is much an art and a science. One that you can learn about from the masters in the business.
Only at our CX Masterclass at Mumbai
WHY TO ATTEND
• If you want to become a world-class CX professional
• If you want to grow and become even better in the discipline of CX
• If you’d like to drive creation of a CX – centric culture in an organisation
Our Masterclass will enable you to learn all you need to know about designing and implementing a comprehensive Customer Experience Strategy. It will also enable insights into the following –
• CX Disciplines
• Best and worst CX Methods
• CX Competencies
• CX Best Practices
• CX Skills
Customer Experience Masterclass Agenda