Customer Strategies talk


After 1st and 2nd Quarter, in Gurugram and Bengaluru, now we are coming to Mumbai for the 3rd Quarter of the year on 25th Oct 2018.
Customer Strategies Roundtable will be the most concentrated and innovative collection of modern marketers, customer officers, industry thought leaders and Professionals in the domain of customer experience from India.
For schedule, agenda and sponsoring of event mail us @

Where and When?

  • Date : 25 OCT 2018
  • Location: ITC Maratha Mumbai

Schedule of the event

9:30 AM – 9.50 AM: Delegate Registration & Welcome Tea

10:00 – 10:20

Subject :

The Changing expectations from Customer Experience

Speaker :

Amit Shah, Sr. President & Country Head, Strategy, Marketing & Fintech, Yes Bank

10:20 – 10:40

Subject :

Powering the bottom of the pyramid – CX’s role

Speaker :

Elizabeth Venkataraman, EVP, Marketing, Kotak Bank

10:40 – 11:00

Subject :

Behaviour shifts and Experience

Speaker :

Dr Anil Pillai, Director, Terragni Consulting

11:00 – 11:20

Subject :

The Future of Customer Experience: Establishing An Emotional Connection With Customers

Speaker :

Tapan Acharya, Director Sales India, Freshworks Inc.

11:20 – 11:40

Subject :

CX implementation challenges and learnings

Speaker :

Saurabh Maheshwari, Head Customer Experience, Axis Bank

11:40 – 12:00

Subject :

Designing the Metrics for Customer Experience

Speaker :

Amandeep Singh, Director & Head, Global Customer, E Bay

12:00 – 12:20

Subject :

Effective Business Support for your Customer Strategies

Speaker :

Dr Adil Malia, Chief Executive Officer, The Firm

12:20 – 12:40

Subject :

Ensuring the Customer at Heart of the Organization

Speaker :

Kalki V. Yasas, Sr. Director – Salesforce Service,

12:45 – 13:15 Panel Discussion 1

CX and customer service, more of the same or very different:

Varun Rajwade, GM, Loyalty & Analytics, Pantaloons Pawan Desai, CEO, Mitkat Advisory Kamal Pasha, EVP & Head Sales, Equitas Bank Dharmender Narang, Chief Customer Experience Officer, IIFL Deepak Dhar, Co founder, Nestaway Technologies Pavwan Chabbra, Vice President & Head, Institutional Business, Aditya Birla Finance

Moderator :

Manish V Pania, Founder, Homefirst

13:15 – 13:45 Panel Discussion 2

Driving competitive advantage through CX:

Sudiptaa Pal Chaudhary, Head – Customer & Partner Marketing, Tally Solutions Gagan Singla, CMO, Angel Broking Rahul Vasu, Head Coalition Loyalty Future Group Bhuvnesh Sharma, SVP, Digital Marketing, HDFC Standard Life Insurance Pritam Onsker, Head of Marketing – India & SAARC, Tata Communications Jasneet Bachal, SVP, Marketing, Kotak Life

Moderator :

Amitabah Sinha, Chief Strategy officer, Meetings & Offices


Vote of Thanks

Our Partners

Title Partner

Customer Success Partner

Corporate Partner

CX Learning Partner

Association Partner

Business Media Partner

Knowledge Partner