Customer Experience Excellence Standards has been developed to offer all organisations a practical tool for driving customer focused change.
The foundation of this tool is the Customer Experience Excellence Standard Principle , which is a mix of research, management and operational models and, most importantly, practical experience of providing services. The standard has particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction.