Customer Service Audit

There are questions that Call Centre Operators, Marketing, Sales, and Finance all need answers to. We can help you to answer these questions in India with our exclusive partner Snapshotz. Our Customer Service Audit is the world's first and only SaaS-based customer service audit tool. We assesses your customer service delivery across 8 categories, 29 sub-categories, and up to 700 data points. The Customer Service Audit is primarily a management tool for Customer Service and Contact Centres / Call Centres. Primary uses include the following:

  • SWOT analysis and planning tool
  • Audit tool and risk management tool
  • Vendor Management Tool
  • Team and location comparisons
  • Training tool
  • Strategic task management tool linked to KPI’s
  • Leadership development tool
  • Easily deployed (within 5 – 10 minutes) and available on demand
  • Easy to use and delivers immediate reporting
  • Which of your centres has improved the most this year?
  • Is the external centre performing at the same level as the internal centers?
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  • SWOT analysis and planning tool
  • Audit tool and risk management tool
  • Vendor Management Tool
  • Team and location comparisons
  • Training tool
  • Strategic task management tool linked to KPI’s
  • Leadership development tool
Image
  • Easily deployed (within 5 – 10 minutes) and available on demand
  • Easy to use and delivers immediate reporting
  • Which of your centres has improved the most this year?
  • Is the external centre performing at the same level as the internal centers?

A Customer Service audit can provide great insights into how the organisation is actually operating; and allows you to compare your organisation to best practice organisations. More than 2,500 organisations have already deployed the tool worldwide.

Explore our proprietary tools below: