Customer Service is determined by everything your brand does. It is the customer’s perception of a brand determined (consciously and subconsciously) by every interaction they have with your organisation. With brands, markets, consumers and technologies evolving rapidly – the challenge to create memorable and effective customer service is much an art and a science. One that you can learn about from the masters in the business. And from peers. Only at our CSRound Tables. Where we share, facilitate, enable knowledge-sharing and participation for our selected by invitation only group of professionals in our unique and interactive format.
• If you want to become a world-class CS professional
• If you want to grow and become even better in the discipline of CS
• If you’d like to drive the creation of a CS – centric culture in an organisation
The Summit aims to achieve the following outcomes:
Our CS Round Table will enable you to learn all you need to know about designing and implementing a comprehensive Customer Service Strategy. It will also enable insights into the following –
• CS Disciplines
• Best and worst CS Methods
• CS Competencies
• CS Best Practices
• CS Skills
Additionally - you’ll connect and learn from CS peers. You’ll make your personal CS plan. And get set to be a CS Leader to enable customer happiness and ROI.