CRMAA is the leading resource for professional development and education within the customer relationship profession. With a full array of offerings, you and your team can stay on top of the latest technology, trends and developments in the industry.

When you join CRMAA, you’re joining more than an association. Our unique offerings and services and processes taps into the depth of industry knowledge in your firm, in an effective way to bring real value to your CRM/ CX strategies and efforts.

Corporate Membership
Organizations that prefer to further adopt the latest development in the arena of Customer Relationship Management in their respective sphere are welcome to join CRMAA as our corporate member. We accept membership from all spheres such as Companies, Associations, Trusts and Cooperatives, Government Departments, Authoritative Institutions, and subordinate departments thereof

Institutional Membership
Institutional Membership is accessible to Public and Private Academic Institutions / Autonomous Bodies/ Universities.

Professional Membership
Professional Membership is accessible to those who are teachers and/or researchers, students in business, management, public administration or related disciplines in universities and colleges, or individual/ professionals working and learning in the domain of CRM/ customer service/ CX/ CEM and to such other persons who have a substantial interest in the advancement of these disciplines.


The investment you need to make:

  • Industry Professionals from India: INR 35,000/- Annually + taxes

  • Professionals other than India: US $ 950 Annually + taxes

  • Associate Membership (for faculty and research scholars): INR 20,000/- Annually + taxes

  • Student Membership: INR 10,000/- Annually + taxes