Lt. Gen. Sudhir Sharma

Co-Founder, Center for Experience Excellence (an initiative by CRM Academy of Asia)


Dr. Anil Pillai

Director, Terragni Consulting


Neeraja Sharma

Head - Marketing, Philips India


Dr. Satish Reddy

MD, Aster Prime Hospital


Kowshik Bhattacharjee

Head - CX and Service Excellence, Apollo Hospitals


Dr. Narottam Puri

Advisor – Medical Operations; Chairman, Fortis Medical Council


Dharmil Sheth

Founder, PharmEasy


Deepika Grandhi

Business Development Head, India, Cleveland Clinic


Saarthak Bakshi

CEO, IFC


Kayzad Hiramanek

Chief - Operations & CX, Bajaj Allianz Life Insurance


Vikas Gujral

COO, Max Bupa Insurance


Dr. Ruchir Mehra

Co-founder, Remedo


Dr. Nikita Sabherwal

Vice President, Yuva Healthcare


Dr. Vijay Agarwal

President, CAHO


Vivek Srivastava

Co-Founder and CEO, HCAH


Dr. Alexander Thomas

President, AHPI


Dr. S. Prakash

Joint Managing Director, Star Health Insurance


Cdr. Navneet Bali

Regional Director, Narayana Healthcare


Santosh Marathe

COO, Apollo Hospital Navi Mumbai


Sandhya Shankar

Director – Nursing, Medanta


Bobby Ramesh

Principal Assessor, NABH


Elizabeth David

Chief Nursing Officer, Reliance Foundation Hospital


Arvind Sivaramakrishnan

CIO, Apollo Hospitals


Dr. Sumera Hasham

Senior Director and Head – Portfolio Strategy and Global Marketing, Dr. Reddy’s Laboratories


Prem Singh Rathore

General Manager - Business Processes & Quality, Antara Senior Living


Dr. Gridhar Gyani

Secretary General, AHPI


Dr. S. Suresh Kumar IAS

Dy. CEO, Government E-Marketplace, Ministry of Commerce and Industry


Dipti Sapatnekar

Director, Terragni Consulting


Shikha Pillai

Head Strategy, Siemens Healthineers


Gautam Khanna

CEO, PD Hinduja Hospital (Mumbai)