Advisory Board

Peter C. Verhoef

Prof. Director, University of Groningen Business School (UGBS)


Atul Parvatiyar

Co-Founder & CEO

iCRM(Institute for Customer Relationship)


Joan Pepper

Customer Engagement Manager

SAP Ariba, Greater Atlanta


Tim Coltman

Dean

The University of Waikato, Hamilton, New Zealand


Professor Pennie Frow

Professor

The University of Sydney


Sunil K Goyal

Managing Director & Fund Manager,

YourNest Venture Capital, Gurgaon, India


Adrian Payne, Ph.D.

Professor of Marketing at UNSW

Business School


Rachna Nath

Area Transformation and Strategy Lead

Microsoft


Diane Magers

CEO

Customer Experience Professionals


Mike Atkin

Chairman at Customer Strategy Network,

Warwickshire, United Kingdom


Robert Moerland

Global Head of Business Development,

Amadeus IT Group,Zurich, Switzerland.


Gerald J. Gorn, Ph.D

Co-Director of Asian Centre for Branding

Chair Professor of Marketing


Satish Jayachandran

James F. Kane Professor of Marketing &

University of South Carolina


Manish Dureja

Managing Director

JetPrivilege


Ram Janakiraman, Ph.D

Professor of Marketing & Business

University of South Carolina


Dilpreet Singh

Head, CRM and Business Analytics,

The Oberoi Group, New Delhi, India


Pavwan Chhabra

Vice President & Head -Institutional

Aditya Birla Finance Ltd, Mumbai, India


Tushar Kaul

Head – IT

Toshiba India


Anil V. Pillai

Director,

Terragni Consulting Pvt Ltd, India


Vinita Sahay, Ph.D

Professor

Indian Institute of Management, Raipur


Francis A. Buttle, Ph.D, FCIM

Professor

Macquarie Graduate School of


Alok Kumar Rai MBA, Ph.D

Banaras Hindu University, Varanasi,India


Raj Mruthyunjayappa

Managing Director,

Campus Management Corporation,


Anne Cramer, CCXP

Co-Founder of

suitecx®


Mohamed Latib, Ph.D

Founder & CEO

CX University, USA


Anurag Batra

Chairman & Editor-in-Chief

BW| Businessworld Media Group


Mohan Lal Agarwal, Ph.D

Professor and Director,

Mena College Of Management Dubai, United Arab Emirates


Rajan Varadarajan, Ph.D

Distinguished Professor of

Marketing Texas A&M University


Colin Shaw

Founder and CEO,

Beyond Philosophy


V. Kumar, Ph.D

Chairman & CEO,

Innovative Marketing Consultants International, LLC