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Spotlight

  • 12 June 2017
    Video snapshot: Customer experience in travel and hospitality

    Learn in 45 seconds how to make CX your competitive differentiator if you operate within the travel and hospitality industry.

    To accompany our brand new report: How travel and hospitality companies can thrive through customer experience (CX), we have created a 45-second long snapshot highlighting the role of CX and how you can make it a differentiator within this sector to compete in today’s market.

  • 08 May 2017
    IBM Interview: How CX Leaders Can Drive a Successful Digital Transformation

    CX Network interviewed Drew Crisp, Digital Leader, Communications Sector, IBM iX, about the rising focus of digital transformation within organisations – and how it’s affecting customer experience strategies in particular.

  • 03 April 2017
    Customer Experience 2017… in 2 Minutes

    What are the biggest customer experience trends and challenges for 2017? And what are market leaders doing to prepare? We researched the industry for our annual Global State of Customer Experience report – and this video provides a two-minute snapshot preview of the results ahead of the report publication in July 2017.

  • 20 Sep 2016
    Open House Sept 14, 2016

    Check out a live recording of a CXU Digital Open House held September 14, 2016. Founder and CEO, Mohamed Latib, hosts the event and shares about CX University’s philosophy, professional development opportunities, and commitment to joining the Customer Experience community in excellence and training.

  • 19 Sep 2016
    How to learn at CXU

    Get to know Dr. Latib, CXU founder and CEO, as he explains what CX University has to offer for professionals or aspiring practitioners of the Customer Experience discipline. See more at www.cxuniversity.com

  • 19 Sep 2016
    Customer Experience Training for Executives

    The fastest growing C- level position in recent years is the CXE – Customer eXperience Executive, also known as the CCO – Chief Customer Officer, or the CXO (Chief Xperience Officer). While MBA programs have prepared leaders for accounting, finance, marketing, HR, and operations management, there remained a need for education to design and manage the Customer’s experience.

  • 19 Sep 2016
    CX Talk Episode 9

    Episode 9 of The DiJulius Group’s monthly Customer eXperience Talk Show (CX Talk), where Dave Murray and John DiJulius share the latest in the world of Customer eXperience; everything from hot topics, latest trends, incredible above & beyond stories, Customer service blunders, best practices, and valuable advice.

  • 19 Sep 2016
    John DiJulius Demo

    John is redefining customer service in corporate America today. He didn’t read the books on customer service, he wrote them. Secret Service, Hidden Systems That Deliver Unforgettable Customer Service (AMACOM BOOKS 2003) and What’s The Secret? To Being a World Class Customer Service Organization (Wiley & Sons 2008).

  • 02 Aug 2016
    Thomas Folkjaer, Head of Customer Insight, Nordea

    Thomas Folkjaer is the Head of Customer Insight of Nordea, a Swedish financial services group. In this interview with CX Network from CX Excellence World.

  • 02 Aug 2016
    John Tschohl Introduces Service Quality Institute

    John Tschohl talks briefly about the benefits of doing business with Service Quality Institute, the world leader in customer service strategy and training.

  • 02 Aug 2016
    What is Customer Experience?

    Ensuring a great multi-channel customer experience, hinges on an organizations’ ability to put the customer at the heart of the business. This video, produced by the Customer Management Exchange Network http://www.customermanagementexchange…, serves to demonstrate the importance of customer experience in today’s environment touching on critical strategic issues such as customer loyalty, accountability & ROI, social media and customer centricity.

  • 02 Aug 2016
    The Six Laws of Customer Experience (Temkin Group)

    The six laws of customer experience are meant to empower highly effective customer experience efforts. By understanding these fundamental truths about how people and organizations behave, companies can make smarter decisions about what they do, and how they do it. If you want to create sustainable CX change, then you need to understand and conform with these laws.

  • 02 Aug 2016
    Customer Experience Matters (Temkin Group Video)

    This high-energy video from Temkin Group provides rich insights into why customer experience is so important. And it shares a secret or two along the way…

  • 02 Aug 2016
    Introduction capital: How to help others to help yourself

    Annurag Batra, a first generation entreprenuer, shares his story of helping othes and how it has helped him in many ways. When it comes to helping others there is no other choice but to do it, because he says, it will come back to benefit you in ways that you cannot understand now.

  • 02 Aug 2016
    Prof. Rajan Varadarajan, Mays Business School, Texas A&M University at IIM Indore

    Professor Rajan Varadarajan, Distinguished Professor of Marketing, Regents Professor and Ford Chair in Marketing and E-Commerce Department of Marketing, Mays Business School, Texas A&M University; shares his experience at the 3rd PAN-IIM World Management Conference

  • 02 Aug 2016
    Professor V Kumar’s talk on Social Media

    Richard and Susan Lenny Distinguished Chair Professor in Marketing, Executive Director, Centre for Excellence in Brand and Customer Management, and Director of the PhD Programme in Marketing

  • 02 Aug 2016
    Why The Best CEO’s Invest in Customer Experience

    Customer experience is a hot topic for companies of all sizes and industries. I put together this compilation video for you to hear what Steve Jobs (Apple), Richard Branson (Virgin), Jeff Bezos (Amazon), Tony Hsieh (Zappos), Gary Vaynerchuk (VaynerMedia) and Herb Kelleher (Southwest Airlines) have to say about customer and employee experience.

  • 15 Jul 2016
    Customer Experience Management Asia Summit Highlights

    The 3rd Annual CEM Asia Summit took place in September 2015 in Singapore. The event brought together over 300 senior business leaders from around the world to discuss strategies to excel in customer service delivery.

  • 25 Aug 2015
    Fundamentals of Customer Experience

    What is Customer Experience and why is it such an asset for companies today? Learn more about CX University and its mission to providing information about the Customer Experience discipline.

  • 25 Aug 2015
    CX and Generational Differences

    How does the Customer Experience differ across generations and age groups? Listen how Mohamed Latib explains customer segmenting and journey maps as an essential function for Customer Experience design.

  • 25 Aug 2015
    CX World Conference on Customer Centricity: Dr. Latib as Speaker

    Watch as Mohamed, founder and CEO of CX University, presents to the CX World Conference on Customer Centricity in Mumbia, India.

  • 25 Aug 2015
    Mohamed Latib, CX University’s founder and CEO

    Meet Mohamed Latib as he explains the CX landscape and how CX University is a leader in professional development and training for the Customer Experience discipline.