We have a suite of intensive, interactive, hands-on, result-oriented workshops and training programmes that will ensure your organisation is able to enhance its CX quality and performance effort.

Customer Service Skills Training

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In order to successfully navigate moments of truth experienced by personnel at different customer-touchpoints, it’s important for service organisations to add value to a customer’s with strong, clearly defined service standards. Our Customer Service Skills Training Workshops offer training on Customer Service skills and competencies including: Customer Relationships, Customer Service Operations, Essential Customer Service Skills, and Customer Complaint handling. The training will upgrade the participant’s knowledge and skills in the following areas:

  •  Interacting with Customers
  •  Communicating Effectively with Customers
  • Controlling Conflict, Stress, and Time in a Customer Service Environment
  • Dealing with Customer Service Incidents and Complaints
  • Polishing Your Skills for Excellent Customer Service

Submit your interest to know more about our workshops.

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