We have a suite of intensive, interactive, hands-on, result-oriented workshops and training programmes that will ensure your organisation is able to enhance its CX quality and performance effort.
In order to successfully navigate moments of truth experienced by personnel at different customer-touchpoints, it’s important for service organisations to add value to a customer’s with strong, clearly defined service standards. Our Customer Service Skills Training Workshops offer training on Customer Service skills and competencies including: Customer Relationships, Customer Service Operations, Essential Customer Service Skills, and Customer Complaint handling. The training will upgrade the participant’s knowledge and skills in the following areas:
- Interacting with Customers
- Communicating Effectively with Customers
- Controlling Conflict, Stress, and Time in a Customer Service Environment
- Dealing with Customer Service Incidents and Complaints
- Polishing Your Skills for Excellent Customer Service
Submit your interest to know more about our workshops.