We have a suite of intensive, interactive, hands-on, result-oriented workshops and training programmes that will ensure your organisation is able to enhance its CX quality and performance effort.

Development of a Service Philosophy & Standards

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The foundation for an organisation wide culture of Service Excellence is to define a common vision for all employees. In order to deliver the customer experience of benchmarked quality that enables a consumer's connect and loyalty with a brand. A collective effort by employees who strive to deliver the same quality of experience is a powerful asset for any organisation.

Service Standards define behaviors to achieve Service Philosophy. The workshop fulfills the following objectives :

  •  Learning the three parts to creating a strong Service Philosophy statement
  • Discovering how to identify the behaviors to create Service Standards
  • Understand how to best communicate the Service Philosophy and Standard

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