We have a suite of intensive, interactive, hands-on, result-oriented workshops and training programmes that will ensure your organisation is able to enhance its CX quality and performance effort.
The foundation for an organisation wide culture of Service Excellence is to define a common vision for all employees. In order to deliver the customer experience of benchmarked quality that enables a consumer's connect and loyalty with a brand. A collective effort by employees who strive to deliver the same quality of experience is a powerful asset for any organisation.
Service Standards define behaviors to achieve Service Philosophy. The workshop fulfills the following objectives :
- Learning the three parts to creating a strong Service Philosophy statement
- Discovering how to identify the behaviors to create Service Standards
- Understand how to best communicate the Service Philosophy and Standard
Submit your interest to know more about our workshops .