We enable CX – centric Thought Leadership via a members-only accessible repository of CX-centric content and curated, on-ground events, round-tables, master-classes and more with the best & brightest in our business
We provide professional certifications in the areas of CX & CRM in collaboration with global leaders in CX education for professionals who wish to stay ahead of their growth curve
In order to drive informed business decisions - our holistic Research offering audits existing CX programmes and scenarios using primary, secondary and data gathering research effort.
We offer internationally accredited Certification programmes with our global strategic partners. Our Expertise & Frameworks enable establishment of benchmarks for improved CX Standards using our suite of proprietary tools.
“CRMAA measures and leads by example providing stellar customer care to their partners and I would recommend them to any financial institution that is serious about measuring and improving customer service and increasing sales to give them a call.”
“CX Audit and Benchmark helps us measure the Customer Experience tendencies of our customers and to compare our scores to our competitors. A great value offering !”
“Our commitment to providing customers with outstanding service is one of our most important core values. With the assistance of our partner, CRMAA ,we regularly monitor our customers’ service quality experience and look for ways to improve our delivery. Their customer-based methodology is a proven system for measuring feedback. We are quite pleased with the support we receive from the CRMAA team, and look forward to our continued association.”
“Customer Strategies Summit is a fantastic opportunity to stop and step outside an insular approach to listen and understand the huge array of opportunities and innovation being created by others within the their sector and in turn sharing and acting upon this wonderful insight received back in the day job!”
“The exchange of ideas and knowledge at CS talk has been a fascinating insight into driving customers experience to a new level !“